13th October 2015

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Before you sign up to learn English with Future Perfect, please read our terms & conditions which includes our cancellation policy. 

TERMS AND CONDITIONS

Pay as you go tuition
  • For pay as you go tuition, we charge learners before they attend their sessions with the tutor
  • If a session is cancelled with under 48 hours of notice to the tutor, the fee will not be refunded.
  • Lessons can be rearranged/ cancelled with minimum 48 hours’ notice with no fee
  • The same policy as above applies to ‘Walk and Talk’ one-off trips


For pairs and small groups:

  • The conditions above apply
  • Students can either organise own small groups, or be placed into groups by the tutor
  • If one student cancels a session with under 48 hours of notice to the tutor their deposit will be lost. Other members of the group may continue their scheduled session with no charge
  • The same policy as above applies to ‘Walk and Talk’ one-off trips with pairs or small groups

 

One-to-one packages
  • Fees are payable up-front for the whole course
  • Courses are non-refundable under any circumstance
  • Cancelling / rescheduling a session:

We recommend students establish an ongoing routine with their tutor. Our tutors are very busy and will not always be able to fulfil requests to reschedule a lesson. You may request to reschedule a lesson 48 hours before the time of the lesson without a fee. This is at the tutor’s discretion. Students will be charged full fee of the lesson for lessons cancelled with under 48 hours’ notice. As the course is paid up-front, this will mean a student loses the lesson they had arranged if it is rescheduled on cancelled with under 48 hours notice.

  • Lessons can be rearranged/ cancelled with minimum 48 hours’ notice with no fee
  • The same policy as above applies to ‘Walk and Talk’ one-off trips


 

Pair and group packages
  • Fees are payable up-front for the whole course.
  • Courses are non-refundable under any circumstance.
  • Cancelling/ rescheduling a session:

We recommend students establish an ongoing routine with their tutor. Our tutors are very busy and will not always be able to fulfil requests to reschedule a lesson. You may request to reschedule a lesson 48 hours before the time of the lesson without a fee. This is at the tutor’s discretion. Students will be charged full fee of the lesson for lessons cancelled with under 48 hours’ notice. As the course is paid up-front, this will mean a student loses the lesson they had arranged if it is rescheduled on cancelled with under 48 hours notice.

  • Students are can either organise own small groups, or be placed into groups by the tutor. 
  • Once the small group has been organised, the students are expected to be the point of contact between members of a pair or small group i.e. for the purposes of rearranging or cancelling sessions.
  • If one student cancels a session with under 48 hours of notice to the tutor their lesson will be lost. Other members of the group can continue their scheduled session as normal.
  • Lessons can be rearranged/ cancelled with minimum 48 hours’ notice with no fee.
  • The same policy as above applies to ‘Walk and Talk’ one-off trips with pairs or small groups.

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